| In a world of constant change, the spoils go to the nimble. Mandatory skills include recognizing and integrating breakthrough technologies, adopting a change mindset, and keeping a maniacal focus on the customer experience.
Digital transformation is not just about technology—it's about reimagining your business.
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Innovation for Incumbents | | Innovation is not exclusively the domain of the startup; it’s a learned skill, available to incumbents and established organizations, as well. Large-scale operations have both strengths and weaknesses. We explore the skills and strategies that foster digital dexterity within an established organization. | | with Jim Swanson, EVP & CIO, Johnson & Johnson | | |
Mining the Social Zeitgeist | | Analyzing structured data has always been simpler than analyzing unstructured data. But ignoring unstructured data—such as brand sentiment on social media—is like walking blind in traffic. We dive in to techniques for mining the social zeitgeist: who’s connecting with whom, what they’re talking about, and where their true interests lie. | | with Ragy Thomas, Founder, Chairman & CEO, Sprinklr | | |
Modernizing Mail | | Business transformations within the US Postal Service affect virtually every industry. The modernization of the Postal Service, one of the world’s largest technology infrastructures, involves enhancing its security and harnessing key technology solutions to ensure a reliable, efficient system that meet the needs of every American for generations to come. | | with Pritha Mehra, Chief Information Officer and Executive Vice President, USPS | | |
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