That shift in perception wiped out billions from global tech stocks overnight after Anthropic unveiled a new set of plug-ins for Claude, its enterprise 'cowork' agent. The tools are designed to do something software companies once sold as their core value: handle the work itself. Investors did not wait for earnings calls or adoption data. They sold first. A basket of US software stocks fell sharply. Nearly $285 billion in market value vanished across software and data services. The Nasdaq slid more than 350 points. The shockwaves reached Indian IT counters before the local market even opened. This is not just another chatbot update. It was automation aimed straight at billable hours. Claude's new capabilities plug directly into everyday business functions: legal review, sales operations, marketing campaigns, finance reconciliation and data queries. Tasks that typically require separate subscriptions, logins and teams—and that Indian IT firms have long specialised in delivering. In effect, a single AI agent is now claiming it can sit on top of the stack and execute. Take legal, for example. Claude Legal can review contracts, check compliance and draft briefs. It still recommends human oversight, but the pitch is ambiguous. Routine legal work can be automated. Sales and service workflows that typically run on Salesforce or ServiceNow can now be triggered directly through the agent. Marketing content and campaign analysis—areas where tools like Adobe built large businesses—are bundled in. Finance workflows, once handled by Workday-style systems, are part of the same promise. Instead of buying five products, the buyer asks one AI to do the job. That is what spooked the market. |
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